Frequently asked questions

  • An Accredited Practising Dietitian (APD) is a university-qualified health professional who is trained to break down the nutrition science and translate this information into practical advice for each individual’s health needs. APDs are medically trained to manage various health conditions and serve as a key member of your healthcare team. We work closely alongside GPs, specialist doctors, nurses and other allied health professionals (physiotherapists, occupational therapists, speech pathologists, psychologists). APDs practice in line with Dietitians Australia (DA) practice guidelines and professional standards.

  • A referral is not required. However, you will notice when you complete the registration form that we ask for details of any doctors and/or specialists involved in your care; this is because, at High Country Nutrition and Dietetics, we have a strong multidisciplinary focus and like to update the team of your plan and progress (with your permission, of course).

  • Yes! We are able to see NDIS participants who have self-managed or plan-managed funds. We are not currently able to provide an NDIS-funded service to agency-managed participants. Book online at the button below.

  • What to expect in your first session:
    - Analysis of your current and past medical history, including blood test results and medications. Please bring along any relevant information to your consultation, or provide it to us via email prior.
    - Lifestyle and symptom assessment (your day-to-day routines and symptoms).
    - Dietary assessment (analysis of your dietary choices and meal patterns, relationship with food, likes/dislikes).
    - Your individual goals, to create a specific plan for you.

  • In some instances, it may be helpful if you kept a food diary for 2-3 days prior to your consultation. However, if this is at all triggering for you, do not keep one.

  • Payment is due on the day of your consultation. If you would like to pay by credit card on the day, you can. If not, after your consultation, we will send you an invoice via email with details to make payment. After payment is received we will email you a receipt.

  • If you are unable to make your scheduled consultation, please notify us as soon as able. If you need to cancel or change your appointment, please provide at least 24 hours' notice. Appointments cancelled or changed within 24 hours will incur a cancellation fee valued at the rate of the original consultation.

  • Please be aware that our consults are scheduled to allow sufficient time for each client. If you are running late, your consult will still conclude at the scheduled time. This is to avoid the client booked after you being disadvantaged.

  • + GP Chronic Condition Management Plan (CCMP)
    Chronic Condition Management Plan (CCMP) prescribed via your GP. Examples of chronic conditions included in this plan are; diabetes, cancer, high cholesterol, weight concerns, cancer and IBS. This plan provides 5x Allied Health sessions per calendar year, rebates are approximately $63 per visit. Many diseases can be treated under a CCMP; contact your GP to see if you are eligible.
    * Please be aware that Medicare does not accept retrospective CCMP plan claims.

    + GP Eating Disorders Plan (EDP)
    Eating Disorders Plan (EDP) prescribed by your GP; this plan provides up to 20 sessions per calendar year, and rebates are approximately $61 per visit. Visit the Eating Disorders Victoria website for further information, or discuss with your GP.

    + Private Health Insurance
    Private health insurance cover; if you have dietetics cover, at the rate set by your insurance company. We suggest you contact your private health fund prior to your consultation to check your coverage, and to ensure they support online dietetic consultations. You will need to present your receipt to your private health fund and they will organise the rebate to your nominated account.*

    *Please note, you are unable to claim both the Medicare rebate and Private Health insurance rebate for the same therapy session.

  • Effective 01 July 2026.

    Consultations under a GP CCMP or EDP
    Wangaratta, Myrtleford, Wodonga, telehealth
    Initial consultation (55 minutes): $180
    Follow-up consultation (25 minutes): $100

    Mansfield
    Initial consultation (55 minutes): $200
    Follow-up consultation (25 minutes): $110

    Consultation fees are payable upfront. Once payment is received, we will then make a Medicare claim on your behalf. As of 2026/2027, the Medicare rebate is $63.40 for both initial and follow-up consultations. Clients should ensure they have sufficient allied health visits available in the calendar year. We do not offer bulk billing at this time.

    Private consultations
    Wangaratta, Myrtleford, Wodonga, telehealth
    Initial consultation (55 minutes): $180
    Follow-up consultation (25 minutes): $100

    Mansfield
    Initial consultation (55 minutes): $200
    Follow-up consultation (25 minutes): $110

    Sports nutrition consultations
    Initial consultation (55 minutes): $180
    Follow-up consultation (25 minutes): $100

    NDIS
    Consultations under all line items: $178.99 per hour
    Provider travel: $89.50 per hour
    Provider travel - non-labour costs: $0.99 per kilometre
    Non-face-to-face service provision: $178.99 per hour
    Short notice cancellations: $178.99 per hour
    NDIA requested report writing: $178.99 per hour

    Consultations under Support at Home packages
    Consultations: $180.00 per hour
    Provider travel: $180.00 per hour
    Provider travel - non-labour costs: $0.99 per kilometre
    Non-face-to-face service provision: $180.00 per hour
    Short notice cancellations: $180.00 per hour
    Report writing: $180.00 per hour